Privacy

Privacy Policy

Last updated: 23/06/2026

This Privacy Policy explains how Kyle Sandilands Live Pty Ltd, trading as Kyle Sandilands Live (“Kyle Sandilands Live”, “KSL”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you use our website, apps, streaming service, live and on-demand content, community features, call-in features, customer support channels and related services.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to us.

By using Kyle Sandilands Live, creating an account, purchasing a subscription, contacting us, participating in the service or otherwise providing personal information to us, you agree to the handling of your personal information as described in this Privacy Policy.

1. Personal information we collect

The types of personal information we may collect depend on how you use the service.

We may collect:

(a) account information, including your name, email address, username, password and account settings;

(b) contact information, including your phone number, postal address, country, state or territory, postcode and support contact details;

(c) billing and transaction information, including your subscription plan, purchase history, billing address, payment status, renewal dates, cancellation status and limited payment details;

(d) technical information, including your IP address, device type, browser type, operating system, app version, device identifiers, internet service provider, time zone, language settings and crash or diagnostic data;

(e) usage information, including the pages you visit, videos you watch, content you access, viewing history, watch time, search activity, clicks, interactions, log-in times, referring pages and general location information;

(f) communication information, including emails, support requests, survey responses, competition entries, feedback, messages and other communications you send to us;

(g) community and participation information, including comments, posts, chat messages, reactions, profile details, live call-in requests, audio, video, images, stories, handles and other material you choose to submit;

(h) marketing information, including your marketing preferences, campaign interactions and whether you have opened or clicked marketing communications;

(i) verification, fraud prevention and security information, including information used to protect accounts, detect suspicious activity, prevent piracy, prevent unauthorised account sharing and protect our systems and content.

We may also collect other personal information that you voluntarily provide to us.

2. Sensitive information

We do not generally ask you to provide sensitive information.

However, because Kyle Sandilands Live may include live viewer participation, call-ins, competitions, community features and user-submitted stories, you may choose to provide information that could be sensitive, such as information about your health, opinions, personal life, relationships, background or other private matters.

Please do not provide sensitive information unless you are comfortable doing so.

If you provide sensitive information to us, you consent to us collecting and handling that information for the purpose for which you provided it and as otherwise permitted by law.

3. How we collect personal information

We may collect personal information:

(a) directly from you when you create an account, subscribe, make a purchase, contact us, enter a competition, submit content, participate in a call-in, use community features or otherwise interact with us;

(b) automatically when you use our website, apps and streaming service;

(d) from technology providers who help us operate the service;

(e) from social media platforms or third-party services if you interact with us through those platforms;

(f) from publicly available sources where relevant and lawful;

(g) from other users, viewers or members where they provide information involving you, such as comments, messages or call-in content.

4. Why we collect and use personal information

We collect, use and disclose personal information for purposes including:

(a) providing, operating and improving Kyle Sandilands Live;

(b) creating and managing user accounts;

(d) giving you access to live and on-demand content;

(e) providing customer support and responding to enquiries;

(f) personalising your experience, including recommendations, account settings and content access;

(g) operating community features, live call-ins, comments, competitions, promotions and viewer participation features;

(h) communicating with you about your account, subscription, purchases, security, service updates and important notices;

(i) sending marketing communications, offers, promotions and updates where permitted by law;

(j) measuring audience engagement, usage, performance and content popularity;

(k) improving our content, products, features, apps, website, technology and customer experience;

(l) detecting, preventing and responding to fraud, piracy, unauthorised access, account sharing, security incidents, technical issues and misuse of the service;

(m) enforcing our Terms of Service and other policies;

(n) complying with legal obligations, regulatory requirements, court orders, law enforcement requests and dispute resolution processes;

(o) protecting our rights, property, users, partners, presenters, staff and the public.

5. Payments

Payments may be processed by third-party payment providers, app stores or subscription platforms.

We do not usually store full credit card numbers or complete payment card details on our own systems. Those details are typically collected and processed by our payment providers or the platform through which you subscribed.

We may receive limited payment-related information, such as transaction status, payment method type, billing details, subscription status, renewal date, refund status and purchase history.

Your use of a payment provider, app store or third-party platform may also be subject to that provider’s own privacy policy and terms.

6. Cookies, analytics and similar technologies

We may use cookies, pixels, software development kits, analytics tools and similar technologies to operate and improve the service.

These technologies may help us:

(a) keep you logged in;

(b) remember your preferences;

(d) measure content performance;

(e) improve website and app functionality;

(f) detect fraud, security issues, piracy and unauthorised account sharing;

(g) measure advertising and marketing effectiveness;

(h) provide relevant communications and promotions.

You may be able to disable cookies through your browser settings. However, some parts of the service may not work properly if cookies are disabled.

7. Live call-ins, user submissions and public participation

If you participate in live call-ins, video calls, chats, comments, community features, competitions, polls, surveys, social media interactions or other interactive parts of the service, the information you provide may be recorded, broadcast, streamed, published, clipped, replayed, archived, edited, promoted or otherwise used as part of

Kyle Sandilands Live and related content.

This may include your name, voice, image, likeness, handle, location, comments, video, audio, stories and submitted material.

Please do not share information publicly or through live participation unless you are comfortable with it being used in this way.

We may moderate, edit, remove or refuse user submissions at our discretion.

8. Who we disclose personal information to

We may disclose personal information to:

(a) our employees, contractors, presenters, producers, agents, advisers and related entities;

(b) technology providers who help us operate the website, apps, streaming service, email systems, customer support, analytics, security and account management;

(d) hosting, cloud storage, content delivery network and infrastructure providers;

(e) marketing, advertising, analytics and communications providers;

(f) professional advisers, including lawyers, accountants, insurers, auditors and business advisers;

(g) competition, promotion, event, merchandise, fulfilment and delivery partners;

(h) social media platforms and third-party services where you interact with us through those platforms;

(i) law enforcement agencies, regulators, courts, government authorities or other parties where required or permitted by law;

(j) a purchaser, investor, successor or other party involved in a proposed or actual merger, acquisition, restructure, financing, sale of assets or transfer of all or part of our business.

We do not sell your personal information.

9. Overseas disclosure

Some of our service providers, technology platforms, payment providers, app stores, analytics providers, hosting providers or support providers may store, process or access personal information outside Australia.

The countries in which overseas recipients are located may include the United States and other countries where our service providers operate.

Where required by law, we will take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with applicable Australian privacy requirements.

10. Direct marketing

We may use your personal information to send you marketing communications about Kyle Sandilands Live, related content, offers, promotions, merchandise, events, partner offers or other products and services we think may interest you, where permitted by law.

Marketing communications may be sent by email, SMS, in-app notification, push notification or other digital channels.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, following the opt-out instructions in the message, adjusting your account settings where available, or contacting us.

Even if you opt out of marketing communications, we may still send you important service-related messages, including account notices, billing notices, security alerts, password resets, subscription updates, legal notices and customer support communications.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include technical, administrative and physical safeguards such as encryption, access controls, authentication, monitoring, secure hosting and staff or contractor access restrictions.

However, no method of transmission or storage is completely secure. We cannot guarantee that personal information will always be secure.

You are responsible for keeping your account login details confidential and for using a strong password.

12. Retention of personal information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, manage your account, comply with legal obligations, resolve disputes, enforce our agreements, maintain business records, prevent fraud and protect our rights.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to keep it.

13. Accessing and correcting your personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

You can update some account information by logging into your account settings.

To request access or correction, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before responding. In some cases, we may be unable to provide access or make a correction, but if that occurs, we will explain why where reasonable and permitted by law.

14. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below.

Please include enough information for us to understand and respond to your complaint.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

15. Children

Kyle Sandilands Live is intended for adults and is not directed to children.

You must be at least 18 years old to create an account, subscribe or use the service.

We do not knowingly collect personal information from children for the purpose of providing the service.

16. Third-party links and services

The service may contain links to third-party websites, apps, platforms, social media pages, payment services or other services.

We are not responsible for the privacy practices, content or security of third-party services.

You should review the privacy policies of any third-party services you use.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website or made available through the service.

If we make material changes, we will take reasonable steps to notify you, such as by email, account notice or in-service notification.

Your continued use of the service after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.

18. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle personal information, please contact us:

Kyle Sandilands Live
Legal entity: Kyle Sandilands Live Pty Ltd
Email: info@kslive.com.au
Address: 2 McManus Street McMahons Point NSW 2060 Australia